Thornbrook Home Care knows how important it is for you to make an informed decision regarding private in-home care. Here are some useful questions to ask when assessing and comparing private in-home care services.

  1. Is the agency available 24 hours a day?

  2. Does the agency provide a full range of services and what are
     these exactly?

  3. What are the rates for each service?

  4. What level of service do I require. Do I need a nurse, health care aide,
     or homemaker?

  5. Will the agency provide the same agent/caregiver on an ongoing basis?

  6. What about emergency/replacement staff?

  7. How does the agency ensure quality of care? You may want to inquire
     about hiring practices such as interviewing, screening and orientation
     of staff.

  8. Does a live voice answer every telephone call?

  9. How flexible is the agency regarding scheduling?

 10. Are they able to meet your requirements as your needs?